Frequently Asked Questions
Step 1: Sign in our website to submit return/exchange request online(Link on the right side of the order page).
Step 2: Get authorization and return address via email within 24 hours.
Step 3: Pack and ship return package.Items must be in its original packaging with original label.Please remember to include packing slip in the package.
Step 4: Input shipping details ( tracking number & delivery company) on You - My Request page through PC.
Step 5: Receive refund within a week or a replacement order be placed within 3 days after we get your return package.
Once we receive your return, please allow 3 to 5 business days to process your returns. We'll email you once we have processed your refund or exchange.
Note: Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.