Frequently Asked Questions
Frequently Asked Questions
About Orders
Orders cannot be amended once they have been placed. Once you pay for your order, it may not be possible to change the order before it is dispatched. Please contact us as soon as possible by emailing Service@tidew.com. Whilst we will always attempt to cancel your order for you and prevent dispatch of the products, this may not be possible due to the speed with which orders are processed.If we are unable to cancel your order, you can return your order after you received it. Unfortunately we are unable to amend orders.
Discount codes can only be applied to orders when entered at the checkout stage, they can not be applied to an order after it has been placed.
Your order may have been cancelled for a number of reasons payment or missing delivery information. If your order (or part of your order) is cancelled, the appropriate amount of money will be refunded to you. Refunds are completed within 14 days, but this may vary depending on your bank provider.
When your order is fulfilled you will receive a "Shipping Confirmation" email to let you know that it has been dispatched with a tracking link included.
The delivery time depend on which shipping method you choose when you check out order,normally standard shipping takes 7-12 business days. express shipping takes 2-5 business days delivery.
We offer standard shipping and express shipping.